First professional sales role — KVM, remote access, and out-of-band management products sold to Fortune 500 clients. Direct precursor to the Opengear role in both product space and sales motion.
- Expanded brand footprint across multiple Fortune 500 accounts, driving incremental revenue and long-term account growth
- Awarded Commitment to Excellence for identifying and reporting overseas piracy of flagship product — a character-defining moment
- Established lasting professional relationships with colleagues who would later shape the path to Opengear
Entry point into the NASA ecosystem. Began at Marshall Space Flight Center (Huntsville, AL) on the Enterprise Service Desk — the frontline of IT support across one of the most complex federal environments in the country — before transferring to Johnson Space Center (Houston, TX) as a Field Technician. The transfer marked the beginning of a long tenure supporting JSC operations.
- Started at NASA Marshall Space Flight Center on the Enterprise Service Desk
- Transferred to NASA Johnson Space Center — establishing the foundation for 10+ years at JSC
- Built ground-level understanding of IT pain points across two distinct NASA centers with different missions
Continued progression within the NASA NEST contract, increasing technical specialization and responsibility.
- Deepened enterprise IT expertise within the NASA environment
Senior individual contributor role within the NASA NEST contract. Extended tenure demonstrated deep institutional knowledge and reliability.
- Five-year run as a trusted technical specialist within the NASA ecosystem
Return to sales — dual-threat role bridging technical solutions and strategic account management in the channel. Reconnected with key professional relationships that would later lead to Opengear.
- Led new product launch from concept through full productization as Technical Lead
- Conducted competitive pricing analysis for flagship product line
- Managed full sales lifecycle for channel partners including VAR referrals and post-sales follow-up
- Served as Booth Captain at industry trade shows
Final and most senior NASA chapter. Progressed from Tier 3 technician to manager-level classification (titled Service Delivery Lead) overseeing 25 subcontractors across JSC and White Sands Test Facility, then transitioned into strategic analysis.
- Reduced monthly incident ticket count from 900+ to ~175 (80%+ decrease) in two weeks through team reorganization
- Restored customer confidence by opening new communications channel to showcase wins and corrective plans
- Formally classified and compensated as manager despite Lead title — a distinction the resume currently undersells
- MacOS SME designation enterprise-wide after creating process documentation and video training
Strategic return to sales — in a product space nearly identical to Avocent — supported by deep professional relationships built over nearly two decades. Multiple colleagues are Avocent alumni, creating immediate cultural and technical familiarity.
- Joined through long-standing professional relationships with colleagues spanning Avocent and Rose Electronics
- Multiple Opengear colleagues are Avocent alumni — immediate cultural and technical familiarity
- Out-of-band network management product space directly mirrors Avocent background
- Northeast territory: enterprise-heavy, competitive, high upside